Terms of Use & Service

1. Scope and acceptance

These Terms govern access to pyalm.com, Pyalm's free tools, product information, consultation and enquiry facilities, professional technology services, and software products that link to these Terms (collectively, the “Services”). By accessing or using a Service, you agree to these Terms. If you act for an organisation, you confirm that you are authorised to bind it.

2. About Pyalm

Pyalm is a technology business operating from India with a business presence in Dubai, United Arab Emirates. Our India office is 2nd Floor, HiLITE Business Park, Phase 2, Kozhikode, Kerala 673014. The contracting entity, billing address, applicable tax registration, and governing law for paid work will be identified in the applicable proposal, invoice, or order form.

3. Website information and consultations

Website content, estimates, demonstrations, discovery calls, and consultation discussions are general information until incorporated into a signed agreement. A requested meeting time is not confirmed until Pyalm accepts it. We may decline an enquiry or project where the requested work is unlawful, unsafe, outside our capability, or creates an unmanaged conflict.

4. Accounts and authorised users

You must provide accurate account information, protect credentials, use appropriate access controls, and promptly report suspected misuse. You are responsible for activity by users you authorise and for removing access when it is no longer required. We may require verification or additional security measures for sensitive features.

5. Professional services and project delivery

Custom websites, software, AI automation, business automation, integrations, marketing technology, and related services are delivered under a proposal or statement of work defining scope, milestones, assumptions, customer dependencies, acceptance, fees, and support. Changes to agreed scope may affect timing and cost and should be documented through a change request or revised agreement.

You will provide timely decisions, access, content, credentials, personnel, and approvals reasonably needed for delivery. Delays in those dependencies may change the schedule without placing Pyalm in breach.

6. Product subscriptions, pricing, and taxes

Product status and pricing descriptions on the website are summaries, not binding quotations. The applicable plan, usage allowances, term, currency, billing frequency, renewal rules, onboarding costs, and taxes will be shown at checkout or in an order form. Unless the order states otherwise, fees exclude applicable taxes and third-party charges.

Overdue amounts may result in restricted access after reasonable notice. Refunds and credits are available only where stated in the applicable order, required by law, or approved by Pyalm in writing.

7. Free tools

Free calculators, generators, validators, converters, and assessment tools are provided for convenience and general information. Results may depend on the data and assumptions entered and are not legal, tax, accounting, employment, security, compliance, or financial advice. Verify important decisions with the relevant authority or qualified adviser. We may modify or withdraw a free tool without notice.

8. Customer data and privacy

You retain rights in data and materials you lawfully submit. You grant Pyalm and its authorised providers the limited rights needed to host, process, transmit, secure, support, and deliver the Service. You are responsible for having a lawful basis, providing required notices, and obtaining permissions for submitted data. Our Privacy Policy explains how Pyalm handles personal data in its own capacity. A data-processing agreement may be used where Pyalm processes personal data on a customer's instructions.

9. Intellectual property and project deliverables

Pyalm and its licensors retain ownership of pre-existing software, frameworks, methods, know-how, product code, templates, tools, and reusable components. Ownership or licence terms for custom project deliverables will be stated in the applicable agreement and may depend on full payment. Unless expressly transferred in writing, Pyalm grants only the rights necessary for the agreed use.

You represent that you have the rights needed for logos, content, datasets, software, credentials, instructions, and other materials you provide. Feedback may be used to improve our products without an obligation to compensate you, provided we do not identify you without permission.

10. AI and automated systems

AI-generated or automated outputs may be incomplete, incorrect, or unsuitable for a particular context. You are responsible for human review before using outputs for material decisions. You must not use the Services to make unlawful or solely automated decisions about people, process biometric or sensitive data without appropriate legal authority and safeguards, or present generated content as professionally verified when it is not.

11. Acceptable use

You must not use the Services to:

• Break the law, infringe rights, deceive, defraud, harass, or cause harm.
• Send unsolicited or prohibited communications or violate platform messaging rules.
• Upload malware, probe systems without authorisation, evade controls, or disrupt availability.
• Access another user's account or data without permission.
• Reverse engineer or copy protected elements except where applicable law expressly allows it.
• Use a Service to build a competing dataset, model, or product through automated extraction or excessive scraping.

12. Third-party services

A Service may connect to third-party platforms such as WhatsApp/Meta, Google, payment providers, cloud services, app stores, or customer systems. Their terms, policies, availability, pricing, and technical changes are outside Pyalm's control. You are responsible for the accounts and permissions needed for those platforms. Pyalm is not liable for a third party's independent acts or service interruption.

13. Confidentiality

Where the parties exchange non-public business, technical, or commercial information, each will use reasonable care to protect it and use it only for the relationship. This does not cover information that is public without breach, already lawfully known, independently developed, or lawfully obtained from another source. Legally compelled disclosure is permitted subject to notice where lawful.

14. Service changes, availability, and beta features

We may improve, replace, or discontinue features. We aim to operate Services reliably but do not promise uninterrupted or error-free access unless a signed service-level agreement says otherwise. Preview, pilot, or beta features may change, have limited support, and should not be used for critical workloads unless expressly agreed.

15. Suspension and termination

We may suspend access where reasonably necessary to address security, unlawful use, material breach, non-payment, harm to other users, or a legal requirement. Where practical, we will provide notice and an opportunity to remedy the issue. Termination rights, data export, and transition assistance for paid Services are governed by the applicable order or agreement.

16. Warranties and disclaimers

Each party warrants that it has authority to enter the applicable agreement. Any additional warranty for paid work must be stated in writing. To the maximum extent permitted by law, Services not covered by an express written warranty are provided “as is” and “as available”, and implied warranties are excluded. Nothing in these Terms excludes a right or remedy that cannot lawfully be excluded.

17. Limitation of liability

To the maximum extent permitted by law, neither party will be liable under these website Terms for indirect, incidental, special, consequential, exemplary, or punitive loss, or for lost profits, revenue, goodwill, opportunities, or data. Liability terms and any monetary cap for paid products or projects will be set out in the applicable agreement. These limitations do not apply where liability cannot legally be limited or excluded.

18. Responsibility for claims

Where permitted by law, you are responsible for third-party claims and reasonable costs arising from content or data you provide, your unlawful use, your breach of these Terms, or your infringement of another person's rights. Any broader indemnity for paid work must be stated in the applicable agreement.

19. Governing law and disputes

The governing law, courts, arbitration process, and notice details for paid Services will be specified in the applicable order form or agreement. If no separate agreement identifies them, contact Pyalm before purchasing so the correct contracting entity and jurisdiction can be confirmed. Nothing here removes mandatory consumer rights or jurisdiction that applicable law does not allow the parties to waive.

20. General terms

If part of these Terms is unenforceable, the remaining terms continue. A failure to enforce a term is not a waiver. You may not assign a paid agreement without consent unless that agreement permits it. Headings are for readability. Electronic notices and signatures may be used where lawful.

21. Changes and contact

We may update these Terms by publishing a revised version and changing the date above. Material changes to a paid Service will be handled as required by the applicable agreement and law. Questions may be sent to hi@pyalm.com.