Enter your promoters, passives, and detractors to calculate your Net Promoter Score.
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NPS = % promoters − % detractors. Promoters score 9–10, passives 7–8, and detractors 0–6 on the 'how likely to recommend' question. The score ranges from −100 to +100.
Any positive score means you have more promoters than detractors. Scores above +30 are good and above +50 are excellent, though benchmarks vary by industry.